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Mediating Interpersonal and Small Group Conflict by Cheryl A. Picard

Author:Cheryl A. Picard [Picard, Cheryl A.] , Date: February 24, 2017 ,Views: 118

Mediating Interpersonal and Small Group Conflict by Cheryl A. Picard

Author:Cheryl A. Picard [Picard, Cheryl A.]
Language: eng
Format: epub
Tags: Decision-Making & Problem Solving, Social Science, Reference, General, Self-Help, Business & Economics
ISBN: 9780919614994
Google: xMmrILVtn8EC
Publisher: Dundurn
Published: 1998-01-02T00:00:00+00:00


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Listening is a very important skill for mediators and accounts for well over 90% of time spent in a mediation session.

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Good communication is essential for the management of conflicts. Each person must be heard and understood and feel heard and understood in order for there to be a lasting resolution. The main task of a mediator is not to get parties to communicate (they already have been), but rather to help them communicate in a way that ensures they both hear and understand one another.



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Mediating Interpersonal and Small Group Conflict by Cheryl A. Picard.epub


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